I used to have an account with Electric Kitten Hosting, based in the US. They sold my account to another host, which annoyed me slightly, but that's just business.
This was a couple of years ago now, but on January 12th this year, they sent me an email saying they were about to charge me for my hosting! I emailed them back to inform them that, in fact, they no longer hosted my web site because they themselves had sold it to another company! I'll post the communication below for everyone to see.
When i got my credit card bill this month, i found that they had indeed taken my money. Of course, my credit card company are disputing the transaction, so I don't actually have to pay it (big advantage of only ever using a credit card online, rather than a debit card).
We'll see what Electric Kitten have to say when they get contacted by my credit card company.
Transcript below (start from the bottom!):
This was a couple of years ago now, but on January 12th this year, they sent me an email saying they were about to charge me for my hosting! I emailed them back to inform them that, in fact, they no longer hosted my web site because they themselves had sold it to another company! I'll post the communication below for everyone to see.
When i got my credit card bill this month, i found that they had indeed taken my money. Of course, my credit card company are disputing the transaction, so I don't actually have to pay it (big advantage of only ever using a credit card online, rather than a debit card).
We'll see what Electric Kitten have to say when they get contacted by my credit card company.
Transcript below (start from the bottom!):
Hello,Please open a cancellation ticket as mentioned below and as it is clearly posted on our policy page for your account to be canceled and for your information to be removed from our system.
We will not assume cancellation of any account if no cancellation request is received. You will be responsible for the entire renewal amount if not canceled according to the terms mentioned and agreed on upon sign up. Credit cards companies will not honor any dispute if it is not complying to terms.Regards,
Kim
Tom wrote:
> In that case, I'm contacting my credit card company and disputing the transaction. You yourselves moved my account to altodigital over two years ago, and i now pay them for hosting. You also incorrectly charged me last year, which i disputed but received no reply from electric kitten.
> Please forward this email to your accounts and complaints departments.
> Can you please let me know the full legal postal address of electric kitten, as my credit card company will require it in order to issue the chargeback documentation, and for any legal proceedings.
> Yours,
> Tom
>
>
> ------------------------------------------------------------------------
> *From:* Electric Kitten Sales <sales@electrickitten.com>
> *To:* Tom
> *Sent:* Mon, January 11, 2010 10:47:09 AM
> *Subject:* Re: Electric Kitten Hosting Billing Information
>
> Hello,
>
> All renewals cancellation request must be submitted at least 30 days prior to the renewal date. We will not assume cancellation of any account if no cancellation request is received. You will be responsible for the entire renewal amount if not canceled according to the terms mentioned.
>
> To cancel your service, please open a ticket at *KittenSupport.net* <http://www.kittensupport.net> and include your domain name, full name, address, payment method and reason for cancellation.
> All cancellations must be done via the support system (*KittenSupport.net* <http://www.kittensupport.net>) to keep a form of record and request. This is for your security and ours.
>
> For more information please refer to: http://electrickitten.com/policies.html
>
> Regards,
> Kim
>
> Tom wrote:
>> To whom it may concern:
>> I no longer host my website with electric kitten, and therefore incur no fees. I sincerely hope you haven't charged my credit card with $60.
>> Please let me know asap whether you have in fact charged my card, as I will then need to dispute the transaction.
>> Yours,
>> Tom
>>
>>
>> ------------------------------------------------------------------------
>> *From:* Electric Kitten Hosting <sales@electrickitten.com>
>> *To:* tom
>> *Cc:* sales@electrickitten.com
>> *Sent:* Mon, January 11, 2010 8:48:07 AM
>> *Subject:* Electric Kitten Hosting Billing Information
>>
>> Hello tom
>>
>> Your invoice 3969 in the amount of $60.00 has been processed and approved.
>>
>> -------------------------
>> Transaction ID: 2791848480
>> ------------------------
>>
>> NOTE: You will see a charge from Electric Kitten Hosting for this transaction.
>>
>> Thank you,
>>
>> Electric Kitten Hosting http://www.electrickitten.com 1-310-882-5582
>> Please remember that support is quickest and fully secure at www.kittensupport.net <http://www.kittensupport.net> 24/7 We are here to help!
>>
>
>
> -- Thank you,
>
> Electric Kitten Sales
>
> +1.310.882.5582 Ext. 1
> www.ElectricKitten.com
> www.KittenSupport.net 24/7
We will not assume cancellation of any account if no cancellation request is received. You will be responsible for the entire renewal amount if not canceled according to the terms mentioned and agreed on upon sign up. Credit cards companies will not honor any dispute if it is not complying to terms.Regards,
Kim
Tom wrote:
> In that case, I'm contacting my credit card company and disputing the transaction. You yourselves moved my account to altodigital over two years ago, and i now pay them for hosting. You also incorrectly charged me last year, which i disputed but received no reply from electric kitten.
> Please forward this email to your accounts and complaints departments.
> Can you please let me know the full legal postal address of electric kitten, as my credit card company will require it in order to issue the chargeback documentation, and for any legal proceedings.
> Yours,
> Tom
>
>
> ------------------------------------------------------------------------
> *From:* Electric Kitten Sales <sales@electrickitten.com>
> *To:* Tom
> *Sent:* Mon, January 11, 2010 10:47:09 AM
> *Subject:* Re: Electric Kitten Hosting Billing Information
>
> Hello,
>
> All renewals cancellation request must be submitted at least 30 days prior to the renewal date. We will not assume cancellation of any account if no cancellation request is received. You will be responsible for the entire renewal amount if not canceled according to the terms mentioned.
>
> To cancel your service, please open a ticket at *KittenSupport.net* <http://www.kittensupport.net> and include your domain name, full name, address, payment method and reason for cancellation.
> All cancellations must be done via the support system (*KittenSupport.net* <http://www.kittensupport.net>) to keep a form of record and request. This is for your security and ours.
>
> For more information please refer to: http://electrickitten.com/policies.html
>
> Regards,
> Kim
>
> Tom wrote:
>> To whom it may concern:
>> I no longer host my website with electric kitten, and therefore incur no fees. I sincerely hope you haven't charged my credit card with $60.
>> Please let me know asap whether you have in fact charged my card, as I will then need to dispute the transaction.
>> Yours,
>> Tom
>>
>>
>> ------------------------------------------------------------------------
>> *From:* Electric Kitten Hosting <sales@electrickitten.com>
>> *To:* tom
>> *Cc:* sales@electrickitten.com
>> *Sent:* Mon, January 11, 2010 8:48:07 AM
>> *Subject:* Electric Kitten Hosting Billing Information
>>
>> Hello tom
>>
>> Your invoice 3969 in the amount of $60.00 has been processed and approved.
>>
>> -------------------------
>> Transaction ID: 2791848480
>> ------------------------
>>
>> NOTE: You will see a charge from Electric Kitten Hosting for this transaction.
>>
>> Thank you,
>>
>> Electric Kitten Hosting http://www.electrickitten.com 1-310-882-5582
>> Please remember that support is quickest and fully secure at www.kittensupport.net <http://www.kittensupport.net> 24/7 We are here to help!
>>
>
>
> -- Thank you,
>
> Electric Kitten Sales
>
> +1.310.882.5582 Ext. 1
> www.ElectricKitten.com
> www.KittenSupport.net 24/7
